User’s Guide Video
This video will show you how to create an account on nhoomatthews.com, how to reset a new password, shopping process, and different ways to download files.
How to download files you’ve ordered?
The User’s Guide video explain how you can download the product file.
- After the payment process is completed and the transaction is successfully processed, you will be directed to a secure checkout page. On this page, you will have the opportunity to download the file you have purchased. With just a few simple clicks, you will have the file in your possession, ready for you to access and utilize according to your needs.
- If you checked out as “Guest” without creating an account on our website, you can download the file from an order confirmation email. There is a link for download included. Click the file name under the download column and the file will be downloaded to your device. Please keep this email confirmation if you wish to have an access to download the file in the future. If you decided to create an account later, no problem. Create one with the same email address you made a purchase with, and I will grant your previous purchased files to your account.
- Download from your account. If you have an account with us, you can always download your purchased files from your account. However, you won’t be able to download from an order confirmation email if you aren’t logged in to your account.
Create “My Account”
We recommend that you create an account on our website for your purchases history and download access of the previous purchases. It takes only a couple of minutes to set up. This way, if your email confirmation got lost in the future and you need to download the files again, you can always login and have the download access whenever you want. You can watch the User’s Guide video for the creating an account, reset a new password.
If you have any issue with the reset password page, click logout button which is located in My Account Dashboard. Then, click “Lost your password?” at the Login page > request a new link to reset your password by email.
If a problem still persists, you can request a password reset by using Contact Us form with your email address and let us know you want to reset your password. Admin will manually send a link for password reset to your email address. This may take 24-48 hrs.
How to import Procreate files
Please watch the User’s Guide video. I recommend that you make a purchase on your iPad. I used Safari internet browser in the video. Upon your checkout, you’ll be able to download the files from the Checkout page and import all the files from your iPad’s Download directory into the Procreate program.
I couldn’t locate the files that I downloaded into my iPad.
Check the blue folder icon on your iPad home screen > download. It’s usually there. However, if you can’t find them, please contact me and leave your email address. I will send you the files as soon as I can.
I don’t see all the files that I expected when I downloaded my order.
Please make sure that you download all the zip files. Some orders may have multiple zip files due to the file size limit (100MB per attachment) on our system.
Procreate multicolor brush doesn’t work.
If you already have a multicolor brush set in Procreate, but it doesn’t give multicolor effect, please try to draw by trying different pressure and tilt the Apple Pencil. These brush pack work on a pressure sensitive mode only and require a pressure sensitive stylus like Apple Pencil to work with.
Color palettes for Procreate metallic brushes
Procreate metallic brushes require special colors to be used with in order for them to appear correctly. I always give color palettes for each metallic brush pack. Please download and use them with the brushes. The color swatches in palettes are usually in dark value but appear lighter and brighter when used with metallic brushes. If you want to change colors, start with the colors I provided. Then, move the color wheel into the shade that you like (the outer ring). That way, you can stay in the correct color value while selecting the new color shades. If you want the colors to be darker or lighter, then slowly move the selected color to the nearby area (inner ring).
I sell many file types in my shop. Please make sure you understand how each type work and buy them according to what you need.
For fully colored fashion figures, I only sell them in PNG file. It’s quite universal to work with many drawing programs such as Photoshop, Illustrator, and Procreate.
The PNG file is not a Procreate brush file. Some customers expected to use “fully colored figures” as stamp brushes. It’s impossible because that is not how Procreate program works. Brush stamp only produces a single color so you will not get a fully colored figure from a brush stamp. I understand how convenient this might have been if it were to be saved in Procreate Brush Library! 😅😂 I could only wish!
However, you will need to save the PNG files into the Photo gallery, Download files section or other file directory in your iPad. For using the PNG file in Procreate, simply go to the wrench icon > “Insert a Photo” or “Insert a file” menu > select your PNG file, and it will be imported to the canvas you are working on. See Youtube video below for demo.
How to import PNG Fashion Figure files into Procreate?
This tutorial explained how to import PNG files into Procreate and how to use them to design your fashion works.
Can I use your products for commercial purposes?
Please see the Custom Illustration page. You can make a request by filling out the form at the bottom of the page and we will get back to you as soon as possible.
If you need any assistance for your order, please contact us.
We commit to do our best in customer service, supporting you in your order and any questions you may have about our products. However, we are not obliged to provide any technical support of any computer programs / applications on how to use them. We advice that you contact program developer where you purchased the program for help.