If you have difficulty with Etsy digital downloadable items that you’ve purchased from my Etsy store, here are some quick answers that may help you able to download and import the files. If you still need help, please contact me through Etsy message.
1. How to download my digital item order?
For download your order from Etsy, you will need to use a web browser to login to your Etsy account. Go to your account icon, you will find the download button at “Purchases” . Etsy app doesn’t provide the download function. You can see this Youtube tutorial for where to download the file. ( video show how to import procreate brushes but if your order is for PNG files or JPEG files so you will need to save them into Photo gallery or other directory in your iPad or computer.)
2. I couldn’t locate the files that I downloaded into my iPad.
Check the blue folder icon on your iPad home screen. It’s usually there. However, if you can’t find them, please contact me and leave your email address. I will send you the files as soon as I can.
3. How to import Procreate brushes from Google drive?
I made a Youtube video tutorial for the order that receive a PDF file with Google drive link. Make sure you do this on your iPad.
4. Procreate multicolor brush doesn’t work.
If you already have the multicolor brushset in Procreate, but it doesn’t give multicolor effect, please try to draw by trying different pressure and tilt the Apple Pencil. This brushset works on a pressure sensitive mode only and require a pressure sensitive stylus like Apple Pencil to work with.
5. I don’t see all the files that I expected when I downloaded my order.
Please make sure that you download all the files or zip files. Some orders may have multiple zip files due to the file size limit on Etsy. For printable paper dolls, each file is quite large, please allow sometimes for the files to download completely.
6. Procreate stamp brushes VS fashion figure PNG files.
I sell many file types in my shop. Please make sure you understand how each type work and buy them according to what you need.
For fully colored fashion figures, I only sell them in PNG file. It’s quite universal to work with many drawing programs such as Photoshop, Illustrator, and Procreate.
The PNG file is not a Procreate brush file. Some buyer expected to use “fully colored figures” as stamp brushes. It’s impossible because that is not how Procreate program works. Brush stamp only produces a single color so you will not get a fully colored figure from a brush stamp.
You will need to save the PNG files into the Photo gallery or other directory in your iPad. For using the PNG file in Procreate, simply go to “Insert a Photo” menu.
